Exchanges/refunds will be granted up to 14 days from the date that the product was received. Please make sure you carefully review your order before finalising your purchase.
In the unlikely circumstance you need to return an item to us, please submit a returns request by going to the my orders section of your Floos account online.
Please be aware that returns must be sent back to us within 15 days of submitting the returns request.
Items must be returned in all original packaging (including dust bag) and in ‘as new’ condition. All tags must not have been removed and must be intact. Please make sure to include your proof of purchase receipt within the package so we can determine who the return belongs to. Any items you wish to return are your responsibility until they reach our warehouse. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage. At this stage we are unable to cover return shipping costs.
If you need any assistance you can get in touch via email: firstname.lastname@example.org
27 Hillrise Road
Once your item(s) arrive back to our warehouse, exchanges/refunds will be processed as quickly as possible.